Emotional Intelligence through Communication

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“The less you speak, the more people listen.”

Abigail Van Buren

It is believed that your success in life is largely defined by your level of emotional intelligence (EQ). Through this training, we aim to introduce you to the basic concepts of EQ and help you enhance it through communication, behavior, and listening to others.

As a result of the training, participants will:

  • Improve their communication with colleagues and clients, both verbal and non-verbal
  • Increase their influence in interactions with others
  • Develop assertiveness and empathy
  • Understand emotional intelligence and how to enhance it
  • Learn how communication and assertiveness contribute to strengthening emotional intelligence (EQ)
  • Apply the three levels of listening
  • Express their views assertively, with a focus on positive outcomes

Training content

  • Basic concepts of Emotional Intelligence
  • Self-assessment: strengths and weaknesses related to EQ
  • Elements of effective communication
  • The impact of emotions on the quality of communication
  • Verbal and non-verbal communication
  • Three levels of communication
  • Listening is a mental, not a physical, activity
  • How listening contributes to the development of emotional intelligence
  • Barriers to listening and not listening
  • Listening skills: questioning, paraphrasing, and summarizing skills
  • Assertiveness
  • Assertive communication

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