Conflict Management
„When two men in business always agree, one of them is unnecessary.”
William Wrigley
Duration: 2 days
Number of Participants: : 10-12 per group
Methods of Work: mini lectures, individual work, small group work, questionnaires, simulation games, role play, feedback.
This highly practical training is designed for anyone who wants to have simpler, more efficient, and more enjoyable relationships without wasting time and energy on unnecessary conflicts.
As a result of this training, participants will:
- Understand the nature of conflict
- Recognize the difference between preventable conflicts and real conflicts that need to be understood and managed
- Improve conflict management skills in the early stages to achieve the best outcomes for both parties
- Learn tools and techniques for preventing and managing conflicts
- Help individuals stay focused on results through effective relationship management
Training content
«Prediction:
- How interpersonal awarness and SDI® (a self-awareness tool) help anticipate and predict conflicts.
«Prevention:
- How to prevent conflict; the importance of perception
- How to communicate to avoid conflict
«Identification:
- Recognizing different types of conflicts.
- Identifying early warning signs of conflict.
«Management:
- Taking responsibility for our role in conflict situations.
- The importance of active listening and strategic questioning to fully understand the situation and respond effectively.
«Resolution:
- Techniques for successfully resolving conflicts.
- Effective communication strategies for conflict resolution in the workplace
